Our Story Our Team Media Privacy Contact
Our Story
Our Team
Privacy Policy Terms of Service
Last updated: March 29, 2021

At Movecoach, our mission is simple: We want to help you achieve your fitness goals. We believe that we can best assist you throughout your journey by providing a dynamic training plan just for you. And for this to work, we need to know a bit about you, your current fitness and your future goals. We very much appreciate that you are trusting us with your data and in turn, want to be transparent about how we collect, store and use it. After all, it is your data.

Also Movecoach is our brand name and our company is Focus-N-Fly, Inc., a California Corporation located at 1425 Broadway, #7, Burlingame, CA 94010.

In this section, we want to help inform you about:
  1. What information we collect
  2. What we do with your information
  3. How you can control and manage your data within our platform
  4. Steps we take to ensure your data remains safe and private
  5. How to delete your account and all personal information from our servers

What information do we collect

Account information: your name, email address, gender, age and personal fitness statistics such as your finishing time in a 5K, the pace per mile or kilometer you walk or run, the distance that walk or run and other similar metrics.

Additional information: In order to make our products and services more useful to you, we automatically collect certain information. This information may include: internet protocol address ("IP address"), browser type, domain names, access times, operating system, and page and/or feature interactions.

Other information you may choose to provide may include: your photo, your hours of sleep, your resting heart rate, and your weight.

If you decide to enable auto sync with your wearable device, we may also collect information about your device, including your device type, manufacturer, model, and operating system, your device ID; and the version of your app.

When you track a walk or run with the Movecoach mobile app, we collect and use the following information that your mobile device records: detailed physical information based on monitoring your movements, your activity intensity, and your activity duration. This data is used to measure your athletic progress.

We also use cookies and navigational data such as Uniform Resource Locators (URLs) to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. Cookies are small files that a site or its services provider transfers to your computer's hard drive through your web browser if you so allow. This enables the sites or service provider to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about our site traffic.

EU Considerations

Some of the data we collect, including but not limited to your activity data, is subject to the European Union’s General Data Protection Regulation (GDPR) and thus requires we ask for your explicit consent. At any time you may withdraw your consent from your account settings, unpair a connected third-party registration to a device or tracking service and/or delete your account and associated data.

We do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older unless consent is given by a parent or legal guardian.

What we do with your information

The information we collect from you may be used in one or more of the following ways: to personalize your experience (your information helps us to better respond to your individual activity needs); to improve our website or application (we continually strive to improve our product offerings based on the information and feedback we receive from you), to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), to process transactions, to administer a contest, promotion, survey, or other site feature, and to send periodic emails.

Sharing of Information

When you use Movecoach your first name and last initial of your last name and profile image (generic or photo that you upload) are publicly searchable in the Movecoach directory. By uploading a photo, you are consenting to Movecoach's use in the Movecoach directory. All other personal information is kept private unless you choose to accept an invitation to connect with another Movecoach member or choose to make your profile public to everyone in the Movecoach community. Be thoughtful of your own privacy needs as you choose what you share and with whom.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential with at least the same degree of care that we use ourselves to maintain your informations' privacy.

We may disclose your personal information to: (a) comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process; (b) to protect and defend the rights or property of ours or third parties, including enforcing agreements, policies, and terms of use; (c) in an emergency, including to protect the safety of our employees or any person; or (d) in connection with investigating and preventing fraud.

However, non-personally identifiable visitor information may be provided to other parties for research, marketing, advertising, or other uses.

We may share information with a parent company, subsidiaries, joint ventures, or other companies under common control with us.

We may share your personal information for the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding. Any personally identifiable information will only be exchanged as part of a business deal if all parties to that business deal agree in writing to maintain the personally identifiable information with at least the same degree of care as we use to maintain its privacy.

How you can control and manage your data within our platform

You can opt-out of communication emails from us via the "opt-out" function located in Account Settings. If you opt-out, we may still send you non-marketing e-mails including e-mails about your training schedule, accounts, and our business dealings with you.

You may send requests about personal information via email to info@movecoach.com. You can request to change contact choices and marketing choices and to update or change your personal information. Changes or deletions of information can be made after logging into your profile and visiting Account Settings. For help making changes of data from the platform, please send us a message using the "Contact Us" link below.

Deleting Information and Accounts

You may request that your account be deleted by using the Contact Us link below or by sending an email to info@movecoach.com. Once deleted, your data, including your account, activities, historical race results, pace charts and training plan cannot be reinstated.

Your public profile may be displayed in search engine results until the search engine refreshes its cache.

Steps we take to ensure your data remains safe and private

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible and partially viewable by those authorized with special access rights to such systems and who are required to keep the information confidential.

Although we have taken steps to protect your personal information, you should know that neither we nor any company can fully eliminate security risks. If a breach of your data is detected, we will notify you as soon as possible of our awareness of the breach or otherwise as required by law.

Third Party Links to Tracking Devices & Applications

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We will do our best to ensure they protect your data with the same level of care which we strive toward but cannot always validate nor be responsible for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and our users and welcome any feedback about these sites.

Terms of Service

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website and application.

Your Consent

By using our site, you consent to our privacy policy.

Contact Us

Should you have any questions or concerns regarding this privacy policy, please contact us at info@movecoach.com.

Privacy Policy Updates

This Privacy Policy may be updated from time to time. When we do, we will change the last updated date below to let you know we made a change.

The following is a list of Third-Party Vendors we use to provide you the best customer experience.

  1. “Personal Information” such as name, email, contact details or any other personal content that you provide to us whether through a form or field on our website or any other communication (e.g. email, phone, post etc.).
  2. “Technical Information” such as browser type, operating system, device type, IP address and other similar technical information typically received from a browser or device automatically when visiting or interacting with our Marketing Platforms. This may include the referring URL that led you to our website.
  3. “Usage Information” such as the pages you visited on our website, where you clicked, searches performed on our website and other similar information related to how you have used our website. It may also include information related to whether you receive, opened or clicked on any links in an email sent to you.

Registration and contact information:
  • first and last names;
  • email addresses;
Device data:
  • operating system type and version number, manufacturer and model;
  • IP address;
Service data:
  • the website you visited before browsing to the services;
  • session date and time; activity status (including first seen, last seen, last heard from - and last contacted);
  • pages viewed;
Third party source data
  • approximate geolocation data.
  • Device details
New Relic
  • Device details
  • Cellular Carrier
  • Geographical location
© Movecoach 2024